FAQs

Where do you ship from?

All orders are dispatched from Bali, Indonesia.

 

What countries do you ship to?

We currently ship to:

  • Indonesia
  • Australia
  • Germany
  • Austria, Belgium, France, Italy, Luxembourg, Netherlands, Portugal, Spain

Heads up: shipping to Europe is a limited-time thing, running until July 20. Get your order in before then to make sure it ships.

What are the shipping costs?

Free shipping on all domestic orders within Indonesia.

International shipping:

    • Germany: FREE shipping (limited time, ends July 20)
    • Austria, Belgium, France, Italy, Luxembourg, Netherlands, Portugal, Spain: flat rate €6.99, 3–5 business days
    • Australia: €14.90

If your country is not listed, please contact us at hello@getwetsurfwear.com, and we’ll do our best to assist you.

 

How long does shipping take?

  • Domestic orders (Indonesia): Shipped via J&T Express or Kantor Pos

  • International orders: Shipped via FedEx Priority, Hermes or DHL

Processing time: 1–2 business days

Delivery time: Approximately 2–5 business days, depending on your location.

Once your order has been processed, you will receive a tracking number to follow your shipment at all times.

Following these care instructions will help maintain the fit, color, and performance of your swimwear over time.

 

What are the shipping costs?

Free shipping on all domestic orders within Indonesia.

International shipping

We charge a flat shipping rate per region. Shipped via FedEx Priority.

  • Australia: €14.90

Australia – Remote Areas

For particularly remote locations, an additional surcharge may apply. If your postal code is not covered by our standard rate, we will contact you before shipping.

 

Duties & customs

We ship DDP (Delivered Duty Paid).

This means:

  • All duties and import taxes are included

  • No unexpected fees on delivery

  • No customs delays

Our shipping rates reflect fast delivery, premium carriers, and a smooth international shipping experience.

 

Will I be able to track my order?

Yes. Once your order has been shipped, you will receive a tracking link via email so you can monitor your delivery in real time.

 

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at hello@getwetsurfwear.com.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

 

What is your return policy?

For hygiene reasons, all swimwear items are final sale.

If you receive a faulty or damaged item, please contact us within 48 hours of delivery at hello@getwetsurfwear.com.

Important:

Please record an unboxing video when opening your parcel, clearly showing the original condition of the item. This is required to process any damage or fault claims.

What if my package is delayed or lost?

All shipments are fully trackable. If your package is delayed or appears lost, please contact us, and we will assist you in coordinating with the shipping carrier.

 

How do I care for my swimwear?

To keep your surfwear in optimal condition, we recommend the following care instructions:

  • Rinse with fresh water immediately after every use

  • Hand wash gently in cold water

  • Use mild detergent only

  • Do not wring or tumble dry

  • Hang to dry in the shade

  • Avoid rough surfaces and take care around Velcro, such as your surf leash

Following these care instructions will help maintain the fit, color, and performance of your swimwear over time.

 

How do I choose the right size?

Please refer to our Size Guide on each product page for detailed measurements.

If you are between sizes or unsure, feel free to contact us — we’re happy to help you find the perfect fit.

 

How can I contact customer support?

You can reach us at hello@getwetsurfwear.com.

We aim to respond within 24–48 business hours (excluding weekends and public holidays).